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  • JOB OPENING: Game Support Representative (Philippines Branch)

    Game Support Representative
    Job Description
    RESPONSIBILITIES
    • Effectively communicate with customers to understand their needs and demands
    • Answer customer support tickets in a professional manner
    • Promote in-game, Facebook, and forum events
    • Reply in free-hand English to address customers’ concern
    • Maintain a fun and cooperative gaming community
    • Experience some random game testing and writing bug reports for escalations
    • Evaluate upcoming games and provide feedback that can help the support team
    • Work within a team and share information
    QUALIFICATIONS
    • Experience in customer support
    • Experience with and passion for online and/or mobile games
    • Excellent English language skills
    • Experience in growing and/or moderating an online community is a plus
    • Ability to handle difficult customers in a polite and professional manner
    Applicants must be willing to work in Ortigas Center, Pasig City, and assigned to shifting schedules (as required) including evenings and/or weekends.
    Only profiles with ID photos emailed to recruit@gumi.ph will be entertained.
    Last edited by gumi Administrator; 06-19-2014, 06:13 PM.
    Need help? Head over to the gumi Support Page!
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